{"id":11627,"date":"2022-11-08T09:41:00","date_gmt":"2022-11-08T09:41:00","guid":{"rendered":"https:\/\/ee.yelkdev.site\/?p=11627"},"modified":"2024-12-09T14:52:27","modified_gmt":"2024-12-09T14:52:27","slug":"4-ways-to-successfully-scale-agile-delivery","status":"publish","type":"post","link":"https:\/\/www.equalexperts.com\/blog\/our-thinking\/4-ways-to-successfully-scale-agile-delivery\/","title":{"rendered":"4 ways to successfully scale agile delivery"},"content":{"rendered":"<p>I speak with customers and consultants across the <a href=\"https:\/\/www.equalexperts.com\/our-people\/our-network\/\" target=\"_blank\" rel=\"noopener\">Equal Experts network<\/a>, to help our customers understand how to speed up innovation and reduce total cost of ownership at scale. Sometimes, our customers refer to this broadly as \u2018scaling agile delivery\u2019.<\/p>\n<p>We\u2019ve helped a lot of organizations to scale agile delivery successfully. Forrester Research recently published a <a href=\"https:\/\/www.equalexperts.com\/forrester-study-2022\/\" target=\"_blank\" rel=\"noopener\">Total Economic Impact (TEI) study<\/a> that shows partnering with Equal Experts achieved a 123% ROI and 60% reduction in time to market for:<\/p>\n<ul>\n<li aria-level=\"1\">A food franchise scaleup: 10 teams, 40 workloads<\/li>\n<li aria-level=\"1\">A consulting organisation: 10 teams, 100 workloads<\/li>\n<li aria-level=\"1\">A high end retailer: 40 teams, 75 workloads<\/li>\n<li aria-level=\"1\">A government department: 80 teams, 900 workloads<\/li>\n<\/ul>\n<p>It\u2019s hard to implement cross-functional, outcome-oriented teams delivering complementary product capabilities. The good news is success leads to a faster time to market, better quality, reduced risks, lower costs, and better user outcomes which improve your bottom line. My colleague Jon Ayre recently talked about <a href=\"https:\/\/www.equalexperts.com\/blog\/our-thinking\/scaling-agile-without-losing-agility\/\" target=\"_blank\" rel=\"noopener\">how to iteratively scale agile<\/a>. I\u2019ll take that a step further. Here are four ways to scale up your delivery capabilities:<\/p>\n<ul>\n<li aria-level=\"1\">Set teams up to have alignment with autonomy<\/li>\n<li aria-level=\"1\">Introduce a You Build It You Run It operating model<\/li>\n<li aria-level=\"1\">Focus on frictionless onboarding<\/li>\n<li aria-level=\"1\">Create paved roads to allow teams to focus on delivering business value.<\/li>\n<\/ul>\n<h2>Create alignment with autonomy<\/h2>\n<p>Teams make faster and better decisions when they understand the intent, purpose, and constraints behind their work, and when they can act for themselves. Teams need to be aligned to deliver on strategy and execution, and autonomous to deliver outcomes without handoffs.<\/p>\n<p>The problem is organizations often implement alignment as command and control. Teams are forced to treat alignment and autonomy as opposites, and they become stuck in one of two scenarios:<\/p>\n<ul>\n<li aria-level=\"1\">Autocracy. Teams have high alignment but low autonomy. They incur delays because they can\u2019t make decisions. At a media conglomerate, I saw 8 teams who constantly had to wait for 2 shared product managers to make all their decisions for them.<\/li>\n<li aria-level=\"1\">Anarchy. Teams have high autonomy but low alignment. They\u2019re unaware if they\u2019re making good decisions or not. At an insurer, I saw 10 teams spending ~80% of their time on unplanned BAU work, because they\u2019d implemented 10 different services with 10 different AWS runtimes.<\/li>\n<\/ul>\n<p>The solution is to replace command and control with contextual alignment, and give teams the freedom to make good decisions in aligned autonomy. See <a href=\"https:\/\/www.equalexperts.com\/blog\/our-thinking\/why-you-need-alignment-with-autonomy-at-scale\/\" target=\"_blank\" rel=\"noopener\">why you need alignment with autonomy at scale<\/a>.<\/p>\n<img decoding=\"async\" src=\"https:\/\/www.equalexperts.com\/wp-content\/uploads\/2022\/11\/Scale-agile-del-Alignment__autonomy.png\" alt=\"\" width=\"490\" height=\"447\" \/>\n<h2>Adopt You Build It You Run It<\/h2>\n<p>Teams achieve higher throughput, greater reliability, and a continuous learning culture when they build and run their own workloads. Teams need to become accountable for reliability as well as functionality, and focussed on outcomes rather than outputs.<\/p>\n<p>The problem is organizational inertia towards using a central operations team to run differentiated digital services. It\u2019s not possible to achieve a high throughput, high reliability baseline when delivery teams and an operations team are set up to work at cross-purposes. I\u2019ve seen many organizations struggle to innovate because handoffs, competing priorities, and misaligned incentives occur every day.<\/p>\n<p>The solution is to adopt the You Build It You Run It operating model for differentiated services, and keep your operations team for foundational systems. Make your product managers accountable for reliability, and put product teams on-call. See <a href=\"https:\/\/www.youtube.com\/watch?v=dz8tIifNTXo\" target=\"_blank\" rel=\"noopener\">You Build It You Run It sounds great but it won\u2019t work here<\/a> and the <a href=\"https:\/\/www.equalexperts.com\/our-services\/deliver\/you-build-it-you-run-it\/\" target=\"_blank\" rel=\"noopener\">You Build It You Run It playbook<\/a>.<\/p>\n<img decoding=\"async\" src=\"https:\/\/www.equalexperts.com\/wp-content\/uploads\/2022\/11\/Scale-agile-del-Operating_Model_Sector.jpeg\" alt=\"\" width=\"1148\" height=\"688\" \/>\n<h2>Focus on frictionless team onboarding<\/h2>\n<p>Teams are more effective when new engineers can make meaningful contributions as soon as they join up. Teams need a friction-free onboarding process that allows people to join a team and be productive on day one.<\/p>\n<p>The problem is organizations usually treat onboarding as an afterthought. The onboarding process is disjointed and time-consuming, because it lacks a clear owner and is split between multiple organizational functions. I\u2019ve seen engineers on a new team wait for weeks to commit their first line of code, because they\u2019re waiting for the necessary permissions.<\/p>\n<p>The solution is to automate onboarding tasks and reserve team capacity for knowledge sharing, so new joiners are immediately productive. Replace gatekeeping with trust and verify, share business domain knowledge, and establish a Bring Your Own Devices (BYOD) policy. See <a href=\"https:\/\/www.equalexperts.com\/blog\/our-thinking\/7-onboarding-tips-to-accelerate-productivity\" target=\"_blank\" rel=\"noopener\">seven onboarding tips to accelerate productivity<\/a>.<\/p>\n<h2>Build paved roads<\/h2>\n<p>Teams can deliver many user outcomes at pace when a majority of technology challenges are solved for them ahead of time. Teams need tasks such as microservice creation and telemetry provisioning to be self-service, fully automated, and fault free.<\/p>\n<p>The problem is centralized technology capabilities are rarely designed to be user-centric. Teams can\u2019t accelerate because they depend on platform teams focussed on infrastructure standardization, rather than the needs of their consumers. I\u2019ve seen teams wait for weeks for a microservice provisioning ticket to be actioned by a platform team.<\/p>\n<p>The solution is for platform teams to partner with product teams to create bi-directional feedback loops, and deliver self-service paved roads formed around engineer user journeys. Create a positive engineering experience for teams, focus on solving business problems with minimal cognitive load, and prevent platform teams from becoming service desks. See the <a href=\"https:\/\/playbooks.equalexperts.com\/digital-platform\" target=\"_blank\" rel=\"noopener\">Digital Platform Playbook<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019ve helped a lot of organizations to scale successfully. A Forrester Research survey showed partnering with Equal Experts on scaled delivery leads to a 123% return on investment. In this article, we talk about 4 ways to successfully scale agile delivery &#8211; alignment with autonomy, You Build It You Run It, frictionless onboarding, and paved roads.<\/p>\n","protected":false},"author":157,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[5],"tags":[308,309,324,310,244],"location":[397],"class_list":["post-11627","post","type-post","status-publish","format-standard","hentry","category-our-thinking","tag-alignment","tag-autonomy","tag-paved-roads","tag-scale","tag-you-build-it-you-run-it"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>4 ways to successfully scale agile delivery | Equal Experts<\/title>\n<meta name=\"description\" content=\"To scale agile delivery your teams need alignment with autonomy, You Build It You Run It, frictionless onboarding, and paved roads.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.equalexperts.com\/blog\/our-thinking\/4-ways-to-successfully-scale-agile-delivery\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"4 ways to successfully scale agile delivery\" \/>\n<meta property=\"og:description\" content=\"We\u2019ve helped a lot of organizations to scale successfully. A Forrester Research survey showed partnering with Equal Experts on scaled delivery leads to a 123% return on investment. 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