{"id":21510,"date":"2025-05-20T13:23:45","date_gmt":"2025-05-20T12:23:45","guid":{"rendered":"https:\/\/www.equalexperts.com\/?p=21510"},"modified":"2025-09-04T08:50:51","modified_gmt":"2025-09-04T07:50:51","slug":"ai-lessons-from-expert-talks-brisbane","status":"publish","type":"post","link":"https:\/\/www.equalexperts.com\/blog\/data-ai\/ai-lessons-from-expert-talks-brisbane\/","title":{"rendered":"Beyond the hype: Lessons in delivering real AI value from Expert Talks Brisbane"},"content":{"rendered":"<p><span style=\"font-weight: 300;\">With AI dominating headlines and boardroom agendas, it\u2019s easy to get caught up in buzzwords and vendor promises. But delivering a real return on investment from AI takes more than enthusiasm and ambition. It requires focus, discipline and a lot of critical thinking.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">I had the pleasure of moderating a thought-provoking panel discussion at our latest Expert Talk event in Brisbane. Titled \u201c<\/span><a href=\"https:\/\/www.equalexperts.com\/blog\/our-thinking\/how-ai-is-driving-real-business-value-beyond-chatbots-expert-talks-brisbane\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 300;\">More than chatbots: How AI accelerates time to value and delivers more with less<\/span><\/a><span style=\"font-weight: 300;\">\u201d the event invited industry experts to explore how AI is transforming business outcomes and share their real-world experiences.<\/span><\/p>\n<h2>Read on for expert insights or watch highlights from the event:<\/h2>\n<p><iframe title=\"More than chatbots: How AI accelerates value realisation - Expert Talks Brisbane Highlights\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/rhVNn_o0as8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2><b>Focus on the problem, not AI as the solution<\/b><\/h2>\n<p><span style=\"font-weight: 300;\">It might sound obvious, but in the rush to implement AI quickly, many businesses are jumping in feet first without considering their use cases &#8211; the how and why of AI adoption. Simply implementing AI shouldn\u2019t be the end goal for a business, it should be a tool that you can use to help you reach your goals and deliver outcomes.<\/span><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/daniel-pludek-1438a34\/\" target=\"_blank\" rel=\"noopener\"><b>Daniel Pludek<\/b><\/a><b>, Group Chief Information Officer, Kip McGrath Education Centres, said:<\/b><span style=\"font-weight: 300;\"> \u201cThe biggest mistake I&#8217;ve seen is people want to implement AI but they don&#8217;t actually consider what problem they want it to solve. Don\u2019t look at AI as anything other than one of many tools you could use.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 300;\">Just like you wouldn\u2019t teach a child to ride a bike by starting them on a racing bike, businesses need to start small with AI, focusing first on the problem and what they\u2019re trying to achieve before embarking on a radical plan.<\/span><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/haribaran\/\" target=\"_blank\" rel=\"noopener\"><b>Hari Baran<\/b><\/a><b>, Delivery Principal and Equal Experts Associate, said:<\/b><span style=\"font-weight: 300;\"> \u201cBy starting small you actually gain two advantages &#8211; one of them is learning from your mistakes and the second one is finding out what is right for your organisation. Don&#8217;t do things just for the sake of doing things, try to solve real problems but also keep in mind how you measure success.\u201d<\/span><\/p>\n<h2><b>Understanding and articulating the return on investment in AI<\/b><\/h2>\n<p><span style=\"font-weight: 300;\">With so much excitement around AI, many organisations have found it relatively easy to secure a budget for AI experiments. But pressure is growing to justify these investments and leaders are increasingly looking for concrete returns.<\/span><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/nick-yates-0727675\/\" target=\"_blank\" rel=\"noopener\"><b>Nick Yates<\/b><\/a><b>, Technology and Warranty Impact Manager at Hastings Deering, said: <\/b><span style=\"font-weight: 300;\">\u201cFrom the business side you have to figure out a way to quantify the value that you&#8217;re delivering with AI and you have to be able to show that you&#8217;re going to help save money today and in the future.\u201d<\/span><\/p>\n<p><b>Daniel <\/b><span style=\"font-weight: 300;\">shared how Kip McGrath Education Centres, as an early adopter of AI is already seeing ROI from AI in reporting and curriculum development. For example, automated reporting notes using AI and natural language processing is saving staff 15 minutes per session, reducing costs from $16 per report to just $0.43 and freeing up time for more student engagement. Similarly, AI is accelerating and enhancing its curriculum creation. With effective guardrails and human quality control in place, it now takes just eight hours and $200 to generate a curriculum, enabling staff to be reallocated to teaching and providing individualised learning.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 300;\">He added: \u201cEverything can be allocated a dollar value &#8211; time savings, performance etc &#8211; but you need to make sure you\u2019re using real numbers and you\u2019re tracking it across the entire life cycle all the way through to benefits realisation.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 300;\">For some businesses, AI may offer an opportunity to modernise how they measure value &#8211; taking into account not just business outcomes but also the ways teams operate. <\/span><b>Hari <\/b><span style=\"font-weight: 300;\">pointed out that the value of AI could also be seen in delivery, through the speed at which new features are delivered or the number of story points completed.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 300;\">It was interesting to hear the panel discuss the \u201chidden costs\u201d relating to AI, such as increasing model cost or being tied into vendor contracts, with <\/span><b>Hari <\/b><span style=\"font-weight: 300;\">arguing that businesses need to change their mindset towards AI costs as the technology becomes increasingly important.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u201cYou need to change how you are looking at costs across the software development lifecycle,\u201d he said. \u201cJust like you can\u2019t call a server a hidden cost as it\u2019s a main component of your software development life cycle, AI models are becoming main components as well and I think you need to really consider and quantify these costs.\u201d<\/span><\/p>\n<h2><b>Beyond the technology &#8211; the human factors in AI<\/b><\/h2>\n<p><span style=\"font-weight: 300;\">When AI first hit the news in a big way a few years ago, many headlines were dominated by fear with AI-related job losses and data bias frequently being discussed. Today, the conversation has matured, but some unease remains.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">I\u2019m a firm believer that AI is not taking people&#8217;s jobs away but it is changing the jobs that people have. That\u2019s why keeping the human in the loop is critical. This means investing in AI literacy, helping teams adapt to new tools, and putting the right guardrails, governance, and regulatory practices in place to ensure AI is used responsibly.<\/span><\/p>\n<p><b>Hari <\/b><span style=\"font-weight: 300;\">added that with increasing regulations coming into effect, such as the <\/span><a href=\"https:\/\/www.europarl.europa.eu\/topics\/en\/article\/20230601STO93804\/eu-ai-act-first-regulation-on-artificial-intelligence\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 300;\">European Union\u2019s AI Act<\/span><\/a><span style=\"font-weight: 300;\">, a lot of companies are reconsidering their approach to AI, in particular those with a self-iterating and self-learning system or those interacting directly with customers. \u201cBut businesses will probably want to invest in new capabilities as well, like AI security, AI usability and MLOps,\u201d he said.<\/span><\/p>\n<p><b>Daniel <\/b><span style=\"font-weight: 300;\">said: \u201cAI is no different to any other tool you have in the organisation. Ensure you understand how AI works, and what the risks are and set it up correctly with guard rails, just as you would with your existing processes and controls.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 300;\">For organisations looking to expand AI use beyond technology teams, for example within finance or HR teams, a need to dispel fear by demonstrating value is key. <\/span><b>Nick <\/b><span style=\"font-weight: 300;\">said: \u201cRather than focusing on the fact that it\u2019s AI, you need to focus on their pain points or problems and create a solution for them. It\u2019s only after you show them how it solves their problems that you talk about the fact it&#8217;s AI.\u201d<\/span><\/p>\n<h2><b>Responsible AI delivery for real business value<\/b><\/h2>\n<p><span style=\"font-weight: 300;\">AI undoubtedly has huge potential. But the organisations that will succeed are the ones treating it as a real business tool, not a magic bullet for everything. That means being clear about the problem you&#8217;re solving, understanding what success looks like, identifying true value (including all costs), and being strategic about where you start.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">At Equal Experts, we\u2019re embracing Responsible AI Delivery. That means helping our clients navigate this shift and take advantage of the opportunity \u2013 without falling into the traps of hype, endless proof-of-concepts, or major AI product and engineering failures. We avoid context-free claims and focus on using AI to deliver faster time to sustainable value, at lower cost.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">Whether you\u2019re exploring AI for the first time or rethinking your strategy to deliver greater business value, we can help you cut through the noise and focus on what really matters.<\/span><a href=\"https:\/\/www.equalexperts.com\/contact-us\/australia\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 300;\"> Get in touch<\/span><\/a><span style=\"font-weight: 300;\"> to learn more about what we\u2019re seeing in the market and start a smarter AI conversation.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With AI dominating headlines and boardroom agendas, it\u2019s easy to get caught up in buzzwords and vendor promises. But delivering a real return on investment from AI takes more than enthusiasm and ambition. It requires focus, discipline and a lot of critical thinking. I had the pleasure of moderating a thought-provoking panel discussion at our [&hellip;]<\/p>\n","protected":false},"author":158,"featured_media":21512,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[806],"tags":[99,813,427,846,663,870],"location":[],"class_list":["post-21510","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-data-ai","tag-ai","tag-ai-enabled-delivery","tag-artificial-intelligence","tag-chatbots","tag-responsible-ai","tag-software-development-life-cycle"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Beyond the AI hype: Insights from Expert Talks Brisbane<\/title>\n<meta name=\"description\" content=\"Learn how leaders are using AI to cut costs, boost efficiency, and solve real business problems with measurable ROI with insights from Expert Talks Brisbane\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.equalexperts.com\/blog\/data-ai\/ai-lessons-from-expert-talks-brisbane\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Beyond the hype: Lessons in delivering real AI value from Expert Talks Brisbane\" \/>\n<meta property=\"og:description\" content=\"Learn how leaders are using AI to cut costs, boost efficiency, and solve real business problems with measurable ROI with insights from Expert Talks Brisbane\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.equalexperts.com\/blog\/data-ai\/ai-lessons-from-expert-talks-brisbane\/\" \/>\n<meta property=\"og:site_name\" content=\"Equal Experts\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-20T12:23:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-04T07:50:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.equalexperts.com\/wp-content\/uploads\/2025\/05\/Untitled-design-16.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Andy Canning\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Personalisation in retail starts with the right architecture\" \/>\n<meta name=\"twitter:description\" content=\"How composable commerce helps retailers scale personalisation, unify data, and drive loyalty through AI-powered experiences.\" \/>\n<meta name=\"twitter:creator\" content=\"@EqualExperts\" \/>\n<meta name=\"twitter:site\" content=\"@EqualExperts\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Andy Canning\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.equalexperts.com\/blog\/data-ai\/ai-lessons-from-expert-talks-brisbane\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.equalexperts.com\/blog\/data-ai\/ai-lessons-from-expert-talks-brisbane\/\"},\"author\":{\"name\":\"Andy Canning\",\"@id\":\"https:\/\/www.equalexperts.com\/#\/schema\/person\/3433d493ccc0da494441d66b21f56ebc\"},\"headline\":\"Beyond the hype: Lessons in delivering real AI value from Expert Talks Brisbane\",\"datePublished\":\"2025-05-20T12:23:45+00:00\",\"dateModified\":\"2025-09-04T07:50:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.equalexperts.com\/blog\/data-ai\/ai-lessons-from-expert-talks-brisbane\/\"},\"wordCount\":1221,\"publisher\":{\"@id\":\"https:\/\/www.equalexperts.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.equalexperts.com\/blog\/data-ai\/ai-lessons-from-expert-talks-brisbane\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.equalexperts.com\/wp-content\/uploads\/2025\/05\/Untitled-design-16.png\",\"keywords\":[\"AI\",\"AI Enabled Delivery\",\"Artificial Intelligence\",\"Chatbots\",\"Responsible AI\",\"software development life cycle\"],\"articleSection\":[\"Data &amp; 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